Saskatchewan Virtual Visit

The Saskatchewan Virtual Visit Program uses audio or video conferencing allowing health care providers to connect with patients at home or a location of their choice. This is a provider-driven service; patients cannot “sign up” for the Saskatchewan Virtual Visit Program on their own.

The features of the application include:

• A single provincial video conferencing solution designed specifically for healthcare providers and patients.
• Ability for healthcare providers to manage their practice using virtual appointments with their patients.
• Easy and intuitive functionality (using minimal clicks).
• Ability to function on multiple devices (via web browsers and dedicated mobile apps for patients) including in low bandwidth environments.
• Assurances that privacy, security, and reliability are maintained to the highest health industry standards.

• The Saskatchewan Virtual Visit Program is now live and in use.
• We are continue to roll out the Program to health care providers.
• You must be invited to a clinic, and invitations will go out over time as clinics begin using this new program.
• Patients may see invitations to join a virtual clinic in their email. This is not spam and patients can follow the instructions in the emails.

Health care providers across Saskatchewan – physicians, nurses, mental health professionals, allied health care professionals (such as physiotherapists) and more – will use the Saskatchewan Virtual Visit Program to connect to patients.

The Government of Saskatchewan is providing up to 3,500 licences to the Saskatchewan Virtual Visit application for health care providers across the province. The Saskatchewan Virtual Visit Program is free to patients.

Using the Saskatchewan Virtual Visit Program, participating health care providers can:

• Invite their patients to join their clinic.
• Set their schedule.
• Schedule in person or virtual appointments.
• Manage their virtual waiting room.
• Have conversations via chat, audio or video.
• Ensure their communications are safe, secure and reliable.

Technical requirements for health care providers:

• A computer or laptop with the latest version of internet browser (Chrome, Edge, Safari, or Firefox).
• Device must have either a built-in webcam or an external webcam to enable video.
• Audio – speakers and microphone (a Bluetooth or detachable headset/mic may be required if your device does not have these built-in features).
• A secure internet or Wi-Fi connection (hard-wired ethernet is optimal but a Wi-Fi connection will suffice).
• A work-issued or personal mobile device is required to complete the two-factor authentication process.

The Saskatchewan Virtual Visit Program allows patients to:

• Connect with their health care provider in a private consultation at home or any other location of their choice.
• Have one or more family members included in their consultation if they wish.
• Have conversations via chat, audio or video.
• Ensure their communications are safe, secure and reliable.

The Saskatchewan Virtual Visit Program is provider-driven. Talk to your health care provider and ask if they are using this program. Ask to be invited to their clinic. Once you receive an email invitation to join your health care provider’s clinic, further instructions will be included.

Patients will have access to the Saskatchewan Virtual Visit in 2 ways – via their computer (or laptop) or by their mobile device (smartphone or iPad/tablet).

Technical Requirements for Patients and the General Public

• A computer (or laptop) with the latest version of an internet browser (Chrome, Edge, Safari or Firefox).
• Your computer must have either a built-in webcam or an external webcam to enable video.
• Your computer must have audio (speakers and microphone); a Bluetooth or detachable headset/mic may be required if your device does not have these built-in features.
• Your computer must have a secure internet or Wi-Fi connection (a connection to the internet that you plug in is preferred but a wireless internet connection will also work well).
• A smartphone if you want to connect through your mobile device and the mobile app.

In order to use the Saskatchewan Virtual Visit through your mobile device, you will need to download the Saskatchewan Virtual Visit application from the App Store. The app is free.

• iOS for Apple
• Android

Patient training material are available on the Saskatchewan Virtual Visit Patient Support website.

Patient training videos are available on the Government of Saskatchewan YouTube channel.