While the majority of clients are successful in managing their money and paying their own bills, some clients require additional support. In these instances, the ministry may provide direct payment of shelter benefits available for rent, utilities and security deposits on their behalf, or make arrangements for a trustee to help clients manage their entire budget.
A trustee can be a friend, family member, community-based organization or advocate. Trustees work with clients to help them pay their bills and ensure their basic needs are met. Trustees develop a personal relationship with clients, assess their needs and offer services based on those needs. In some cases, trustees can help clients buy groceries or provide a weekly payment for those who have a hard time budgeting throughout the month. They can also make direct payments for some or all of a client’s bills on their behalf, until the client is able to take on some or all of that role on their own.
Clients who may require trusteeship or money management supports include those who have an intellectual disability, mental illness, addictions issue or other medical condition that impacts their ability to manage their money effectively, or those who lack knowledge about managing a monthly budget.
Clients interested in accessing trusteeship and money management supports, or direct pay of shelter benefits, should contact their income assistance worker.