On January 9, Social Services resumed mail delivery of benefit payments for clients, caregivers and vendors who receive payments by mail.
Most clients receive benefit payments by direct deposit, and they continued to receive payments as usual in their bank account during the recent Canada Post service disruption. We encourage clients who still receive cheques by mail to switch to direct deposit.
During the service disruption, our priority was to provide essential monthly basic needs benefit cheques for clients and caregivers when they usually would have received them – to pay rent, buy food, and care for children.
To ensure there was no delay for clients and caregivers that still receive benefit payments by mail, the ministry provided benefit cheques for in-person pick-up at local service centres from mid-November to early January. Now that Canada Post letter mail is flowing at more predictable delivery timelines, in-person pick-up of benefit payments that normally would be sent by mail has ended and mail delivery has resumed.
If you have questions about a benefit payment, or would like to sign up for direct deposit, please contact your worker or ministry contact.