The FCAA Warns Consumers of Unlicensed Door to Door Sellers

Released on August 30, 2024

The FCAA remains committed to protecting consumers and ensuring that all direct sellers in Saskatchewan comply with The Direct Sellers Act and Regulations. All door-to-door salespeople, also known as direct sellers, are required to be licensed in Saskatchewan and must adhere to specific contract requirements and cancellation rules. To view a comprehensive list of licensed door-to-door sellers, visit: FCAA411.

This includes companies such as Tartans Paving and Hortons Paving and Masonry, who were conducting unlicensed door-to-door sales in Moose Jaw and the surrounding area. While information available indicates these direct sellers have ceased their operations, consumers are reminded to only deal with door-to-door sellers licensed by the FCAA.

Consumer Rights for Door-to-Door Sales

If a salesperson comes to your door, here are some rights you should be aware of:

• All contracts must be in writing unless the sale is less than $100.
• All direct sales contracts must include a statement of cancellation rights.
• You have 10 days to cancel a contract without needing to provide a reason.
• If a contract is canceled, the vendor must refund all money received under the contract within 15 days of cancellation.

Tips for Consumers Considering Door-to-Door Purchases

If you decide to purchase goods or services from a door-to-door seller, consider the following tips:

• Ask to see a copy of their license and verify their listing on FCAA411.
• Read the contract carefully, including the fine print.
• Ask questions if you do not understand something.
• Do not feel pressured to make an immediate purchase.
• Keep down payments to a minimum; the higher the amount paid in advance, the greater the risk of loss.
• Never hand over a blank cheque.
• Check the seller's rating and customer reviews on the Better Business Bureau directory at https://www.bbb.org/ or call 1-888-352-7601.

For questions about door-to-door sellers, please contact the FCAA's Consumer Protection Division toll-free at 1-877-880-5550 or by email at branch.consumerprotection@gov.sk.ca.

For more information about contract rights and cancellation rules, visit: https://fcaa.gov.sk.ca/regulated-businesses-persons/businesses/directdoor-to-door-sellers.

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