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Consumer Alert - Fake Tickets Are Full of Thorns

Released on December 9, 2016

Guns and Roses is coming to Regina, but consumers should be careful before they pay a lot of money for what might be a set of fake tickets.

The Consumer Protection Division of the Financial and Consumer Affairs Authority (FCAA) is warning consumers about the jungle of high-priced, fraudulent tickets listed by resellers.  The best way to ensure one pays a fair price for a legitimate ticket is to buy them from the primary seller, typically Ticketmaster.  Third-party sellers profit by marking up prices far beyond the face value of the original ticket.

Two big red flags for potentially fraudulent tickets include:
  • Tickets listed without specific seat numbers
  • Tickets listed in U.S. dollar amounts for a Canadian show
Consumers can protect themselves by purchasing tickets with a credit card.  It is more difficult to get a refund if tickets are paid for with cash.

 

Forty-eight hour restriction on Advertising and Sales:
It is illegal for a reseller to sell, advertise or list for sale, any tickets to an event in Saskatchewan unless the tickets are in the person’s possession or control.  It is also illegal for the reseller to sell, advertise or list for sale, any tickets until at least 48 hours after the tickets to the same event were made available to the general public.

The Ticket Sales Act:
The Ticket Sales Act and regulations have more details about advertising restrictions, pre-sales and additional rules to protect consumers.  Visit www.fcaa.gov.sk.ca/Default.aspx?DN=e657ee51-e810-4a9a-ac83-1319f122dd8e for more information.

Report Ticket Fraud:
If consumers wish to file a formal complaint or report ticket sales fraud, they can contact the Consumer Protection Division toll-free at 1-877-880-5550 or by email at consumerprotection@gov.sk.ca.

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For more information, contact:

Matthew Barton
Financial and Consumer Affairs Authority
Regina
Phone: 306-787-6067
Email: matthew.barton@gov.sk.ca

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